EDENAILZ – Return & Exchange Policy
Our Dedication
At Edenailz, we are committed to providing the best experience for every customer. If you require any assistance, please contact us via email at:
Return & Exchanges
1. No Returns / Refunds for Personal Reasons
To maintain the hygiene and safety of press-on nail products, we cannot process returns or exchanges for the following situations:
- Incorrect size selection due to the customer not following the size guide.
- Change of mind.
- Requests to exchange color, design, or style after the product has been received.
We strongly advise customers to follow the size guide and read the product details before making a purchase.
2. Product Warranty Policy (Faulty Items)
We provide a full warranty for manufacturing defects such as:
- Design inconsistency with the order.
- Insufficient quantity of nail tips.
- Physical damage before use.
- Color drastically different from the sample due to a production error.
Warranty Claim Submission Requirements
A claim must be submitted within a maximum of 2×24 hours after the item is received (based on courier tracking), and must include:
- Full unboxing video without cuts, starting from when the package is still sealed until the product contents are clearly visible.
- Supporting photos of the damaged/incorrect part.
- Proof of order number and recipient name.
Claims cannot be processed without a complete unboxing video.
3. Accepted Returns (If Internal Error by Edenailz)
Returns will be accepted if a shipping error occurred on Edenailz’s part, such as:
- Incorrect size shipped (e.g., customer ordered M, but received XS).
- Incorrect design or color shipped from what was ordered.
- The quantity of nail tips does not match the package contents.
Our Responsibility
- Edenailz will cover 100% of the reshipping/return costs.
- Replacement will be processed as quickly as possible to maintain customer trust.
- The customer only needs to submit evidence according to the procedure (unboxing video + photos).
4. Rejected Returns (Customer Error)
Returns cannot be accepted if:
- Size error occurred because the customer did not follow the size guide.
- Size error on a Custom Size order, as the size was provided directly by the customer.
- The product has been used, applied, damaged due to usage, or exposed to liquid/glue.
- The unboxing video is unavailable or incomplete.
Under these conditions, the customer is fully responsible for measurement or size selection errors.
By making a purchase at Edenailz, the customer is deemed to have read and agreed to this warranty & return policy. Thank you for trusting Edenailz as your choice for press-on nails! 💕✨