Privacy Policy
Last Updated: November 21, 2025
This Privacy Policy explains how Edenailz collects, uses, and shares information about you. This policy applies to information we collect when you use our website, shop at our online store, or otherwise interact with us (collectively, the “Site”).
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice. We encourage you to review this Privacy Policy periodically.
I. Acceptance of These Terms
By accessing or using the Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of updates will be deemed your acceptance of those changes.
II. Information Collection
A. Information You Provide to Us
We collect information you provide directly to us. The types of information we collect include:
- Basic Personal Information: Name, email address, phone number, billing address, and shipping address.
- Financial Information: Payment card information (processed by secure third-party providers) and transaction details.
- Profile Information: Product preferences, demographic information, account registration data, and information you provide through contests, surveys, or customer service communications.
- Other Party Information: In certain cases (e.g., gift purchases), we may also collect information you provide about other people to fulfill your request.
B. Information We Collect Automatically
We automatically collect certain information when you access or use our Site, including:
- Site Usage Data: Browser type, access times, pages viewed, your IP address, and referring links.
- Automated Transaction Data: Product details and the date and location of purchases/returns.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to understand your browsing and purchasing behavior, enhance your online experience, and tailor communications.
III. Use of Information
We may use information about you for various purposes, including:
- Order Fulfillment: To provide the Edenailz products and services you request, process transactions, and send you confirmations and receipts.
- Customer Service: To respond to your comments, questions, and requests, and to provide technical and administrative support.
- Marketing & Communications: To communicate with you about products, offers, promotions, news, and information we believe will be of interest to you.
- Service Improvement: To analyze trends, usage, and activities to facilitate and improve your online shopping experience.
- Personalization: To personalize your online experience and provide advertisements, content, or features tailored to your profile and interests.
IV. Sharing of Information
We may share information about you in the following situations:
- Service Providers: With shipping and logistics providers who need access to such information to carry out work on our behalf.
- Legal Obligation: In response to a formal information request or if we believe disclosure is required to comply with any applicable law, regulation, or legal process.
- Protection: If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us (Edenailz) or any third party.
- Permission: With your explicit consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you personally.
V. Your Rights as a Data Subject
Subject to applicable law (including the Indonesian Personal Data Protection Law), you may have certain rights concerning your Personal Information, including:
- Right to Know and Access: The right to know what Personal Information we collect about you.
- Right to Rectification: The right to request us to correct inaccurate Personal Information.
- Right to Erasure: The right to request the deletion of your Personal Information, subject to certain exceptions permitted by law.
- Right to Withdraw Consent: The right to withdraw any consent you have provided at any time, without affecting the legality of processing carried out before the withdrawal.
Exercising Your Rights
You may exercise your rights and choices by contacting our Customer Service via the email below. We will verify your request based on the account information we hold to ensure the security of your data.
VI. Security
We take reasonable measures including organizational, procedural, and technical safeguards to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, please be aware that no data transmission over the internet can be guaranteed to be fully secure.
VII. Contact Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us via email at